Ziehm Remote Service.

 

Innovative technology calls for innovative service. This includes prompt and hassle-free transfer of digital error reports directly from the C-arm to our Technical Support.  

 

 

Save time with online error analysis.

Ziehm Remote Service offers you a secure Internet-based, accurate and targeted error assessment by our specialists – thus saving you time.

Efficient service for maximum uptime.

Our certified SSL connection lets you solve many service queries online. If you require a visit from a technician, this can be planned properly in advance and the spare parts can be readily available.

 

 

 

Three good reasons.

  1. On-site error diagnosis without an appointment

    Auslesen der Gerätedaten und Fehlerbeschreibungen mit anschließender Analyse durch unsere Spezialisten im Technical Support. 

  2. Best planning for technician visits

    Best possible preparation for pending service visits and determining necessary spare parts.

  3. Highest level of data security

    Security mechanisms with the latest state-of-the-art data transfer via a secure server certified according to ISO 27001.

How you benefit

    • Immediate online diagnosis without a technician on site.
    • Fast maintenance with technician visits conducted with the best possible preparation.
    • No unnecessary waiting times due to missing spare parts and repeated journey.
    • Certified security system for maximum protection of your data.

      No online connection without your consent.

      Security is a key issue when it comes to remote maintenance. Consequently, we have implemented a solution with our partner PTC® ThingWorx, that ensures that you keep control over the remote access at all times. For instance, a connection can be set up only to our ISO 27001 certified secure server from your C-arm.

      Ziehm Remote Service.

      Ziehm Remote Service has been designed to offer optimum system availability. Our customers benefit worldwide from our prompt error analysis and smooth, time-efficient troubleshooting.

      Pending technician visits can be conducted with the best possible preparation and be reduced to a minimum. With our remote diagnosis, you can save precious time and optimize your system uptime.

       

       

      Further information is available at:

        Customer Service

        Fon +49 911 2172 571

        Fax +49 911 2172 589

        Hours

        Mo - Do 

        08:00 - 18:00

        Fr

        08:00 - 16:00