Ziehm Imaging GmbH

Ziehm Remote Service

Innovative technology calls for innovative service

This includes prompt and hassle-free transfer of digital error reports directly from the C-arm to our technical support.

Save time with online error analysis

Ziehm Remote Service offers you a secure Internet-based, accurate and targeted error assessment by our specialists – thus saving you time.

Efficient service for maximum uptime

Our certified SSL connection helps to solve many service queries online. If you require a visit from a technician, this can be planned properly in advance and the spare parts can be readily available.

Three good reasons

Your benefit

  • Immediate online diagnosis without a technician on site.
  • Fast maintenance with technicians conducted with the best possible preparation.
  • No unnecessary waiting times due to missing spare parts and repeated journeys.
  • Certified security system for maximum protection of your data.

No online connection without your consent

Security is a key issue when it comes to remote maintenance. Consequently, we have implemented a solution with our partner PTC® ThingWorx, that ensures that you keep control over the remote access at all times. For instance, a connection can be set up only to our ISO 27001 certified secure server from your C-arm.

Ziehm Remote Service

Ziehm Remote Service has been designed to offer optimum system availability. Our customers benefit worldwide from our prompt error analysis and smooth, time-efficient troubleshooting.

Pending technician visits can be conducted with the best possible preparation and be reduced to a minimum. With our remote diagnosis, you can save precious time and optimize your system uptime.


Whitepaper: Ziehm Remote Service PDF

Further information available at

Ziehm Global Service
Phone +49 911 2172 500
Fax +49 911 2172 589
Mon - Thu 8:00 am - 6:00 pm
Fri 8:00 am - 4:00 pm