Service logistics are central to the reliability and quality of Ziehm Imaging’s entire range of services, ensuring that spare parts are always available, so that our customers receive exactly what they need – on time, in perfect condition, and at the right location. This makes it pivotal for customer satisfaction and our performance as a company.

A key component of the work is the demand-driven procurement, professional storage, and reliable provision of spare parts. Through advance planning and efficient processes, service logistics ensure that critical components are always available and can be shipped quickly, paying particular attention to ensuring that all parts meet high quality standards and are delivered on time. Because when it comes to service, every minute counts. Downtime must be kept to a minimum.

The team also handles the hygienic preparation of spare parts and demo devices. This process is particularly important in sensitive areas, as only components that have been thoroughly cleaned and inspected may be reused. Standardized procedures and rigorous checks ensure that the highest safety and quality standards are met.

Service logistics also play a key role in the returns process: In the incoming goods department, returns are systematically recorded, inspected, and evaluated. The entire flow of returned spare parts is then coordinated: from reconditioning and storage through to redeployment. This creates transparency, increases efficiency, and also makes an important contribution to sustainability by making the best use of resources.

Service logistics additionally acts as the central interface between various departments such as purchasing, service, sales, and external partners. Close coordination and clear communication ensure that all processes function well together and are continuously optimized.

In short: Behind the scenes, service logistics see to it that everything runs smoothly at the front end – reliably, efficiently, and guaranteeing top quality.