Our Technical Support is the first point of contact for customers in many different cases.

Every day, the team offers detailed advice on technical problems; they also provide support worldwide through immediate troubleshooting and analysis via the technical hotline. Technical Support responds to both written and telephone inquiries. Employees also use the Ziehm Imaging Support App (ZISA) to process complex issues quickly.

The ZISA is used as an effective tool to establish direct video call connections between service technicians and the technical support team. This enables real-time collaboration to solve technical problems, significantly reducing downtime. In many cases, we solve issues immediately via ZISA, which makes the app a valuable tool for everyone involved.
Ziehm Remote Service takes care of immediate troubleshooting without the need for on-site presence.

Another important part of our Technical Support Team is the Global Service Workshop at our headquarters in Nuremberg. In this workshop, the team members maintain and repair both demo devices and customer systems. If a problem cannot be solved on site, de-escalation and repairs are successfully carried out at the head office. The Ziehm Academy also regularly imparts knowledge and skills through practical training to ensure that all employees – whether in the field or in the office – are well prepared for repairs to our C-arms.